These policies are written for customer visibility. Booking-specific fees and accepted terms must be documented before any actual charge.
Reservation, Payment & Cancellation Policy
1. Reservation priority
Fully prepaid reservations receive first scheduling priority; advance deposit reservations receive second priority; and same-day or pay-at-pickup requests are accommodated as availability permits. Once a reservation is confirmed, it will not be displaced by a later request. Reservations are confirmed only when accepted by Sandpiper Reserve.
2. Accepted payments & gratuities
Sandpiper Reserve accepts PayPal for eligible card payments, Cash App, and cash where applicable. Gratuities are optional, never required. The payment page may display a clearly optional, changeable 20% suggested gratuity that the customer can change, decline, set as a custom amount, or choose to offer directly to the driver. The complete total, including any voluntarily selected gratuity, is shown before authorization. No gratuity is required to reserve or obtain service.
3. Deposits & balance
Eligible advance reservations may be held with a deposit of 25% of the booked fare, with a $20 minimum not exceeding the booking amount. Deposits are credited toward the fare. Unless otherwise agreed, the balance is due 24 hours before pickup. New bookings made inside that window require the quoted payment arrangement at confirmation.
4. Cancellation charges
Service
Notice before pickup
Charge retained
Local Foley
2 hours or more
None
Local Foley
Less than 2 hours
$10
Local Foley
No-show
Up to $20
Airport
24 hours or more
None
Airport
6 to less than 24 hours
25% of booked fare
Airport
Less than 6 hours or no-show
50% of booked fare
Hourly or event
72 hours or more
None
Hourly or event
24 to less than 72 hours
25% of booking
Hourly or event
Less than 24 hours
50% of booking
Hourly or event
No-show
Up to 100% of reserved service
Fees are not assessed twice in addition to forfeited deposits. The applicable amount is deducted from any payment received, and eligible remaining amounts are refunded by the original payment method when supported. Cancellation charges never exceed the relevant booked amount. Flight cancellations and unsafe weather may qualify for reasonable rescheduling or refunds by agreement. If Sandpiper Reserve cancels before providing service, unearned payments are refunded in full.
5. Waiting time
Standard pickups include 5 courtesy minutes. Customer-requested intermediate stops include 2 courtesy minutes. After the applicable courtesy allowance, waiting charges accrue progressively as follows:
Chargeable minute range
Per-minute rate
Cumulative charge
1–5
$0.75
5 min = $3.75
6–10
$1.00
10 min = $8.75
11–15
$1.15
15 min = $14.50
16+
$1.25
20 min = $20.75
Examples: A 15-minute total wait at a standard pickup means 10 chargeable minutes and an $8.75 fee. Additional waiting is subject to availability and is not guaranteed when another trip is scheduled. Airport pickups include 15 complimentary minutes beginning at the confirmed airport pickup time. After the complimentary period, the same graduated charges listed above apply to chargeable minutes. Verified flight delays are accommodated; waiting charges do not begin before the agreed pickup time. Extended waiting is subject to availability. Airport access charges, where applicable, are separately itemized and disclosed in the quotation.
Sandpiper Reserve will make reasonable efforts to reach the customer before recording a no-show. Changes in route, timing, passenger count, or stops require approval and may alter the price. Airport flights should be identified when booked; verified flight delays are evaluated individually.
Terms & Conditions of Service
1. Service & fares
Advance private transportation is provided subject to confirmed availability, safety, and a maximum of six approved seated passengers. An agreed fare applies to the disclosed itinerary. Changes requested by customers, additional stops, longer waits, extraordinary traffic delays, road closures, required detours, and unpaved road access may result in additional itemized charges under the disclosed quote terms. Additional airport access, parking, unexpected significant traffic or detour, waiting, and any agreed unpaved-road access charges are separately disclosed when applicable. Such charges are not automatic or unlimited; where practical, Sandpiper Reserve explains the cause and amount before proceeding.
2. Traffic and road conditions
Ordinary expected traffic is contemplated in a quoted trip. Significant unexpected delays and additional detour distance may change the total when those adjustments are disclosed and accepted. Road access over dirt, gravel, sand, or other unpaved surfaces may require an individually quoted surcharge. Sandpiper Reserve may decline unsafe or unsuitable roads and propose an accessible pickup/drop-off point. No unpaved-road surcharge amount is established in this version.
3. Passenger safety and conduct
Passengers must wear appropriate restraints and refrain from threatening, abusive, sexually inappropriate, distracting, or dangerous behavior. Intoxication does not excuse misconduct. Passengers may not tamper with knobs, buttons, seat mechanisms, doors, blinds, windows, or other vehicle components without permission. The driver may refuse service or stop a trip at a safe location if safety is compromised. Where a trip is ended because of serious or repeated misconduct, unused service may be nonrefundable as disclosed and permitted. Extraordinary vehicle cleaning or documented damage may be charged separately when appropriately documented and disclosed.
4. Children and accompanying adults
The accompanying responsible adult must supervise minors throughout the trip, ensure appropriate restraint use, prevent distraction of the driver, and ensure that minors do not interfere with vehicle controls or fixtures. Serious or repeated unsafe behavior may result in a safely arranged early termination, without refund for unused service where applicable. A child will not be left unattended following termination.
5. Unaccompanied teen transportation
Unaccompanied teen bookings are available only through advance arrangement following a separate parent/legal-guardian authorization and signed waiver. Secure, time-limited live in-cabin viewing for the authorized guardian must be operational throughout the journey. A teen must be informed of viewing and any recording. If the live feed cannot be established, service will not begin; if it is interrupted during travel, the driver will arrange a safe supervised response with the guardian, never abandon the teen. Where applicable, audio/video recording requires appropriate notice and consent. This specialized service is unavailable until compatible monitoring equipment and access controls are implemented.
6. Pickup, travel, and cancellations
Customers are expected to be ready at the confirmed location and time, and to plan reasonable buffers for flights and appointments. Road closures, emergencies, weather, and traffic can affect timing. The Reservation, Payment & Cancellation Policy is incorporated into these Terms.
7. Lost property, communications, updates
Sandpiper Reserve will make reasonable efforts to help locate forgotten property but does not guarantee recovery. Customers may receive transactional booking and pickup messages. Marketing messages require a separate lawful basis. Terms may change for future bookings; the version accepted for an existing confirmed booking governs unless otherwise lawfully agreed.
8. Contact
Customer support Sandpiper Reserve Silver Entrekin, Founder & Principal Foley, Alabama
Privacy Policy
1. Information collected
Sandpiper Reserve may collect customer and guardian names, contact details, reservation times, pickup and destination locations, passenger counts, relevant safety instructions, quote and payment status, agreement acknowledgments, and customer communications. Do not provide unnecessary sensitive medical details in booking notes.
2. Purpose and payment processing
Information is used for reservations, pickup coordination, customer support, transaction records, refunds, disputes, and legitimate business recordkeeping. PayPal processes eligible online payments under its own privacy terms. Sandpiper Reserve's app does not ask customers to disclose full payment-card numbers or security codes.
3. Live teen-trip monitoring
When the separate teen service is operational, authorized guardians may receive limited-time access to in-cabin live video for the booked trip. Viewing must be restricted to the authorized guardian and specifically authorized operators. Cameras must not film private locations such as bathrooms; recorded footage, if enabled, is for safety and incident handling, not advertising. Audio recording is only used where proper notice and consent have been obtained. Live feeds and video recordings are distinct; live viewing does not necessarily mean recording is being retained. This app does not currently operate any camera or livestream.
4. Retention and security
Customer information is retained as reasonably necessary for bookings, accounting, dispute handling, safety, and relevant recordkeeping requirements. Once recording infrastructure is selected, Sandpiper Reserve will publish its actual recording retention schedule, access safeguards, and incident preservation rules rather than promising a deletion period that its equipment cannot enforce. No footage will be sold or used in marketing. No system is perfectly secure.
5. Sharing and requests
Information may be shared with payment processors and necessary service providers, or when required for safety or legal reasons. Sandpiper Reserve does not sell personal information. Customers may request corrections or inquire about applicable access/deletion options through the published privacy contact, subject to necessary retention obligations.
6. Privacy contact
For questions or concerns regarding your personal information or this Privacy Policy, please contact: